Customer Service Representative One - Inside Sales I

About the role

As a Customer Service Representative at Mosquito & Pest Authority you will play an integral role in maintaining loyal customer relationships. You will engage with both current and potential customers, handling service inquiries, concerns, and requests about our products and services while delivering high‑quality customer service.

Responsibilities

• Drive sales through up‑selling and cross‑selling techniques while delivering exceptional customer service.
• Maintain an intimate knowledge of the products and services offered.
• Establish and maintain a high level of customer satisfaction.
• Consistently meet or exceed weekly and monthly goals using strong telephone skills.
• Identify opportunities to upsell.
• Handle inquiries regarding product details, pricing, customer relations, and complaints.
• Resolve customer inquiries accurately and in a timely fashion.
• Pay close attention to detail and maintain accurate customer files.
• Manage a high volume of inbound phone calls while providing high‑quality service.
• Facilitate sales of all services according to company requirements.
• Perform follow‑up for all outbound calls.
• Demonstrate a commitment to the highest quality of service.
• Listen to callers while navigating screens and entering information simultaneously.

Requirements

• High School diploma or GED.
• Strong verbal and written communication skills.
• Attention to detail and accuracy.
• Ability to explain product and service offerings to new customers via telephone, text, and email.
• Proficiency with all Microsoft Office platforms.
• Assist in executing marketing initiatives such as trade shows and special events.
• Valid Virginia driver’s license.
• Ability to pass a drug screening.
• Willingness to undergo a background check.

Benefits

• Competitive compensation plan with incentives and bonus structure.
• Opportunities for advancement and career growth.
• Employee discounts on services.
• Fun and engaging work culture and environment.
• Safe working environment and team atmosphere.
• Association with nationally recognized brands.

Pay

$15.00 – $17.00 per hour, plus incentives and bonuses.

About the company

Our mission is simple: help protect families from mosquitoes, ticks, and other pests and the diseases they carry. Each team member is dedicated to providing the best services so customers can enjoy the outdoors with peace of mind.