CUSTOMER SERVICE REPRESENTATIVE/INSIDE SALES REPRESENTATIVE - 1

The CSR/Inside Sales Representative position at Daikin Comfort Technologies Distribution, Inc. is located at our Sanford, FL branch. This role involves selling the organization's products and services to both new and existing customers. Responsibilities include handling customer inquiries, processing orders, and providing accurate information.

Responsibilities

• Help the division deliver on sales targets, especially new business components, through proactive communication and sales support.
• Provide excellent customer service via various channels such as face-to-face interactions, phone calls, and emails.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy.
• Recommend alternative products based on cost, availability, or specifications as needed.
• Coordinate with manufacturing, sales, distribution, and vendors to manage shipments and ensure timely delivery.
• Generate new and repeat sales by providing product and technical information promptly.
• Educate customers about product terminology, features, and benefits to enhance sales and customer satisfaction.
• Ensure accurate information regarding in-stock items and assist customers with warranties and returns.
• Collaborate with the Branch Manager to resolve customer issues and ensure customer satisfaction.
• Train new customer service and inside sales representatives.
• Periodically contact customers to gauge their satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay updated with industry trends.
• Work positively with all levels of management and colleagues to ensure effective teamwork and service delivery.
• Follow work instructions, operating procedures, and company policies.
• Participate in additional projects and activities to support ongoing business needs.

Requirements

• Extensive knowledge of HVAC equipment/products.
• General Microsoft Office skills (Outlook, Excel, Word).
• Working knowledge of data base applications.
• Effective and high-quality customer service/relationship management skills.
• Positive, professional attitude, and ability to handle difficult customers.
• Good phone and e-mail etiquette.
• Ability to explain technical information clearly and provide accurate information.
• Strong organizational skills and time management abilities.
• Attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Good judgment and strong work ethics and integrity.
• Understanding and following procedures, work instructions, and company policies.
• Experience in sales, preferably in the HVAC industry.

Benefits

Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth opportunities are abundant, and you will be part of a global company backed by Daikin Industries, Ltd.