Customer Service Representative (NV) - $22/hr

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies.

About the role

As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you’ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. Our 24/7 call center never closes; schedules include weekends, holidays and rotating days, with various stable shifts to choose from that accommodate individual needs.

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verify, and dispatch on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Requirements

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills
• Comfortable using a headset in a high call volume setting
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Pay

Starting salary: $22.00 per hour. Shift differentials are offered for hours worked outside of standard business hours:

• +$0.50/hr for hours worked between 5:00 pm and 9:00 pm
• +$1.00/hr for hours worked between 9:01 pm and 6:00 am
• +$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59 pm
• +$1.00/hr for Spanish bilingual skills

Schedule

• Full-time and part-time positions available
• 24/7 call center with rotating shifts, including weekends and holidays
• Start dates available September 2026

Benefits

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid vacation and sick time
• Wellness program + wellness days off
• Internal advancement opportunities

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses.

Location: On site in Henderson, NV