Customer Service Representative/Inside Sales Representative, Level 1

Why Work With Us?

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

About the Role

The HVAC CSR/Inside Sales position involves selling the organization’s products and services for prospective and established customers. This includes handling customer needs, finding out their requirements, answering questions, creating solutions, and ensuring a smooth and quick sales process. The role requires knowledge of the organization’s policies, procedures, products, and services, as well as collaboration with the Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.

Responsibilities

• Works within well-defined instructions and uses established procedures to perform assigned tasks.
• Collaborates with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
• Generates new and repeat sales by providing product and technical information in a timely manner.
• Educates customers about product terminology, features, and benefits in order to improve sales and customer satisfaction.
• Obtains and monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
• Coordinates with manufacturing, sales, distribution, and vendors regarding shipments.
• Maintains records and prepares reports on sales activities.
• Expands knowledge of HVAC products and keeps current with latest trends within the industry.
• Works positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Requirements

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Good phone etiquette and e-mail etiquette.
• Ability to deal with high-volume customer traffic.
• Able to establish positive working relationships with internal and external customers and employees.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Qualifications

• Experience 3 – 6 years of progressive sales & customer service experience.
• 3+ years in the HVAC industry.