Customer Service Representative/Inside Sales Representative, Level 1

Why Work With Us?

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

About the Role

The HVAC CSR/Inside Sales position involves selling the organization’s products and services for prospective and established customers. This includes handling customer needs through face-to-face interactions, phone calls, and emails, providing excellent customer service, and executing all aspects of the sales function.

Responsibilities

• Help the division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies, and new product sales or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Cook up with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
• Cook up problem resolution with appropriate departments.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Requirements

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Good phone etiquette and e-mail etiquette.
• Ability to deal with high-volume customer traffic.
• Able to explain fairly technical parts of information clearly.
• Able to effectively & timely communicate via e-mail with customers & accurately input orders.
• Able to establish positive working relationships with internal and external customers and employees.
• Able to use good judgment and strong work ethics and integrity on the job.
• Able to understand and follow procedures, work instructions, and company policies.

Qualifications

• Experience 1 – 3 years of progressive sales experience.

Skills

• Knowledgeable of the organization’s policies, procedures, practices, products and services.
• Collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Benefits

May Include Benefits are effective on day one for all full-time direct hires.