Customer Service Representative/Inside Sales Representative

Responsibilities

• Help the branch build its sales, including the new business component, by maintaining house accounts through active dealer communication of new product launches, services, supplies, prices, and new product sales or discounts via outbound calls and in-house counter discussions.
• Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within the assigned territory by keeping customers informed about available services, supplies, prices, and new products.
• Provide excellent customer service via walk-ins, phone calls, and emails, including product/order information, sales, warranties, and returns.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information to guarantee correct item(s) are ordered.
• Recommend alternate products based on cost, availability, or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Provide accurate information regarding the availability of in-stock items.
• Conduct cycle counts as required.
• Replenish the showroom stock as needed.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
• Coordinate problem resolution with appropriate departments.
• Process cash drawer daily, perform end-of-shift count of money, prepare deposit slip, and place in safe.
• Maintain records and prepare reports on sales activities.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Monitor competitive activity and trends within the territory.
• Expand knowledge of HVAC products and keep current with the latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Assist in the warehouse as needed, including inventory counts and movement of product, including operating a forklift.
• Perform additional tasks as assigned.

Pay

$22.50 - $23.90 hourly