Customer Service Representative/Inside Sales Representative

About the role

Join FASTSIGNS of Spartanburg, an industry leader in the sign-making industry with over 700 locations worldwide. This position allows you to be fully involved in the sales process, from initial customer contact to consulting and providing solutions to meet their needs.

Responsibilities

• Be the initial contact with current and prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates and establish/maintain follow-up procedures.
• Implement work orders and ensure timely delivery of finished orders.
• Communicate with customers concerning scheduling and status of orders.
• Work with customers and staff to schedule installations.
• Engage with customers via email, telephone, in-person, and at their place of business.
• Build long-lasting relationships by turning prospects into long-term clients.
• Assist in center marketing activities.
• Handle customer payments and assist in collection of accounts receivable.
• Manage administrative duties involving customer and vendor paperwork.
• Proactively call existing and prospective customers.
• Help out in other departments such as production and possibly simple installations.

Requirements

• 1-2 years of retail or customer service/inside sales experience.
• Proactive sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and has the ability to build relationships.
• Great listening and organization skills.
• Ability to think on your feet and offer consultative solutions.
• Ability to work on computers to generate estimates and proposals.
• Ability to work under pressure to output high volume, high-quality work.
• Understanding of graphics programs and requirements; knowledge of Adobe products a plus.

Benefits

• Competitive pay.
• Paid vacation and holidays.
• Continual growth and learning opportunities.
• Ongoing training.

Pay

$14.00 - $18.00 per hour.

Schedule

Monday-Friday: 9:00 AM - 5:30 PM (no weekends or evenings).