Customer Service Representative/Inside Sales Representative
Sales
Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.
Conflict Resolution
Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction.
Order Management
- Input and process orders and quote requests, handle cash.
- Cook up deliveries as required working with manufacturing, sales, distribution and outside vendors as required.
- Maintain scheduled shipment dates to ensure timely delivery and expedite as needed.
Relationship Management
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Inventory Management
- Provide accurate information regarding availability of in-stock items.
- Conduct cycle counts as required.
- Replenish the showroom stock as needed.
Other Tasks
Assist in the warehouse, loading and unloading product using the forklift.
Pay
Pay Range - $21.50 - 22.70 hourly