Customer Service Representative/Inside Sales
About the Role
Do you love customer service? Organization? Helping customers solve problems with clarity and confidence? Have you been doing that for more than a year? Then keep reading… How about growing your skills and income at a company where your attention to detail and communication skills are truly appreciated? As a Customer Service Representative / Inside Sales professional, you’ll be the voice of Glass Doctor—helping residential and business customers in moments when they need it most. When glass cracks, shatters, or a project needs precision, you’ll be the calm, knowledgeable expert who guides them through the next steps. We invest in our people and will make sure you have the training, tools, and processes to be successful. If you’re looking for a place where your expertise is valued, your growth matters, and you have control over your income, apply at Glass Doctor of Memphis today.
Responsibilities
- Answer inbound calls, emails, and online inquiries with professionalism and urgency.
- Guide customers through service options, pricing, scheduling, and next steps.
- Convert inquiries into scheduled appointments through confident, consultative communication.
- Follow up on open estimates, pending jobs, and customer questions to secure opportunities.
- Maintain accurate customer records, notes, and documentation in our CRM system.
- Coordinate with technicians to ensure job readiness and customer satisfaction.
- Support billing, payment processing, and service agreement renewals.
- Promote additional services when appropriate to help customers with future needs.
Requirements
- Prior customer service or inside sales experience (home services preferred).
- Strong phone skills and a confident, friendly communication style.
- Computer literate with working knowledge of business software and CRM systems.
- Strong organization skills—able to multitask and manage time effectively.
- Excellent interpersonal and communication skills (written and verbal).
- Ability to learn product knowledge and service offerings quickly.
- Valid driver’s license and insurable driving record is a plus.
Qualifications
- Excel at Exceptional Customer Service: You’re more than a CSR—you’re delivering a high‑quality customer experience. Customer satisfaction surveys and Google reviews matter here.
- Have an Eye for Perfection: Accuracy matters. Details matter. Customers trust you to get it right the first time.
- Identify Additional Opportunities to Help the Customer: You’re the trusted expert who makes thoughtful recommendations based on customer needs.
Pay
$18–$22/hr, depending on experience.
Benefits
- Flexible Schedule
- Paid Training
- Bonuses & Incentives
- Company‑provided technology
- Benefits Package
- PTO and Vacation
- Career growth opportunities within a respected national brand