Customer Service Representative / Inside Sales
FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics.
About the role
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients.
Watch a quick video to see what an Inside Sales Representative with FASTSIGNS is all about: Inside Sales Representative at FASTSIGNS.
Responsibilities
- Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers.
- Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind:
- Respond promptly to customer inquiries.
- Communicate clearly to ensure understanding.
- Treat every interaction with kindness to create a positive customer experience.
- Give signage and design recommendations, prepare estimates, and communicate with customers on order status and project completion.
- Execute a variety of marketing functions and maintain an attractive retail environment.
- Assist as needed with reports, required paperwork, and shipping.
- Participate in daily team meetings and contribute to the success of the FASTSIGNS Center.
Requirements
- Outgoing, responsive, eager to learn, and with a desire to succeed.
- Great verbal and written communication skills.
- Strong organizational and time management skills.
- Experience in resolving customer satisfaction issues.
- Proficient with computer and internet skills, including Microsoft Office.
- Basic math skills.
- 2-3 years of retail or counter sales experience preferred.
- High school diploma or equivalent.
Physical Demands
- Ability to work under pressure and tight deadlines.
- Ability to stand for long periods of time.
- Ability to lift 25 or more pounds.
- Present and maintain a good driving record.
- Flexibility to lean over a waist-high table and use back-and-forth hand motion to apply vinyl letters and graphics to a substrate when needed.
Benefits
- Competitive base salary + commissions + bonuses.
- Paid vacation and holidays.
- Formal ongoing training.
- Outside Sales Certification Program.
- Dental and Vision Program available.
- 401K benefits.
- Creative work environment.
- Team culture.
- Free food & snacks.
- Company parties.
Pay
$19.00 per hour
Schedule
Monday-Friday, 8AM-5PM