Customer Service Representative I - Workers' Compensation Call Center

About the role

The Customer Service Representative plays a vital role in supporting the Workers’ Compensation department by managing inbound and outbound calls and providing exceptional service to claimants and internal teams. This entry-level position is ideal for individuals looking to start a career in insurance, claims management, or customer service within a professional environment. You will assist claim adjusters by addressing inquiries, clarifying information, and ensuring accurate communication between all parties. Training will be provided to help you succeed and grow in this role.

Responsibilities

• Answer and return inbound and outbound phone calls promptly and professionally.
• Review claim history in the system and provide accurate information to callers.
• Collaborate with claim adjusters to clarify details and resolve inquiries.
• Document interactions and maintain accurate records in the system.
• Ensure punctual and consistent attendance.
• Perform additional duties as assigned to support department operations.

Requirements

• Strong verbal and written communication skills.
• Able to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Willingness to learn and adapt to new systems and processes.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of call center experience.

Skills

• Strong verbal and written communication skills.
• Able to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Willingness to learn and adapt to new systems and processes.

Pay

Pay Range: $13.94 - $21.48 per hour. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

Schedule

This role is available for both remote and hybrid work arrangements.