Customer Service Representative I (I/O) - ADT

Job Title: Customer Service Representative I Location: Remote (AL, FL, GA, IN, KY, MS, OH, and TX candidates and MST and PST candidates can apply too)Duration: 4 months of Contract Pay Rate: $14 - $15 Hourly on W2Shift: Flexible between 12:30 PM - 2:00 AM Qualifications:This is a fully remote position. We are open to review resumes from applicants located in these markets: AL, FL, GA, IN, KY, MS, OH, and TX. We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply. Physical Demands:Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Call center experience required.- Excellent communication skills.- Intermediate knowledge of computer applications.- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. Responsibilities:Candidates are required to provide their own equipment for this role.Training is conducted with cameras on, so a webcam is required during the first 2 weeks.Candidates must demonstrate they can maintain a productive, interruption-free remote work environment. All Candidates must have:Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION.Core i3 with 8GB of RAM or higherCandidate must have a minimum of 30mbps upload and 40mbps download. Run internet speed test at www.speedtest.netCandidate must have a minimum of Windows 10 on computer.Must have modem connection - Must be hardwired to your computer via ethernet cable.Home computer, monitor and headset that will allow agent to answer calls. Required Education:High Schol Diploma The below metrics are implemented and monitored:Schedule Adherence - At least 94% of work attendanceAftercall Work (ACW) Average - Less than 4 secondsCall Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.