Customer Service Representative I (Automotive Fleet Parts Counter)

About the Role

The Fleet Management Department is seeking a Customer Service Representative I to join their team. This Tier I position plays a crucial role in providing excellent customer service, managing inventory, and supporting the department's mission to deliver the best value fleet management services to the City of Houston.

Responsibilities

• Order, receive, stock, distribute, and complete inventory of surplus property for internal and external customers.
• Transport automotive parts to internal and external customers.
• Research, analyze, and resolve standard customer problems and inquiries through various communication channels (phone, email, in-person, etc.).
• Assist in the operation of "Just In Time" warehouse storage areas, receiving areas, or inventory controls and material management facilities.
• Perform other duties as needed.

Working Conditions

The position involves occasional physical tasks such as stooping, bending, and light lifting of materials up to 50 pounds. There may be minor discomforts due to temperature and air conditions. The role requires long periods of standing and walking, with general office conditions prevailing.

Requirements

• Education: High school diploma or GED required.
• Experience: Six months of administrative or customer service-related experience is required. An Associate's degree may substitute for the experience requirement.
• License: Valid Texas driver's license and compliance with the City of Houston's driving policy (AP 2-2).

Preferences

• Previous automotive parts experience, especially with sourcing agriculture parts for John Deere, New Holland, Toro, Kubota, and Alamo in a retail or maintenance environment.
• Knowledge of Microsoft programs and M5 experience.
• Ability to work independently with excellent interpersonal, communication, and computer skills.
• Preference will be given to eligible veteran applicants who meet the necessary qualifications.

Qualifications

Factors used in determining the salary offered include the candidate's qualifications and the pay rates of other employees in this classification. The salary range is Pay Grade 13, with the minimum to midpoint provided.

This is a safety impact position subject to random drug testing. Candidates must pass a pre-employment drug test and physical examination. The City of Houston is an Equal Opportunity Employer committed to a diverse and inclusive workforce.