Customer Service Representative I

Why Consider This Job Opportunity

Opportunity for career advancement and growth within the organization
Comprehensive benefits package including medical, dental, and vision plans
Tuition assistance of $5,250/year and reimbursement for certifications
Annual discretionary bonus potential based on eligibility criteria
Work remotely with the flexibility to manage your schedule
Supportive and inclusive work environment committed to diversity

What To Expect (Job Responsibilities)

• Handle incoming calls to address issues related to member eligibility, prescription benefits, and claim payment
• Aid with patient service needs such as updating billing information and scheduling appointments
• Research and resolve customer inquiries effectively and efficiently
• Maintain accurate records and data entry for customer interactions
• Collaborate with team members to improve service processes and customer satisfaction

What Is Required (Qualifications)

• A high school diploma or equivalent
• A minimum of two years of customer service experience
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare-related customer service role
• Familiarity with insurance claims processing
• Strong problem-solving skills and ability to handle challenging situations
• Proficiency in using customer relationship management (CRM) software
• Bilingual skills in English and another language