Customer Service Representative I

Job Purpose and Overview

The Customer Service Representative 1 serves as the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also managing administrative functions.

What Will You Do?

• Enter and maintain customer orders while ensuring accuracy
• Effectively manage inbound customer service phone and web inquiries
• Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail, and providing UPS labels for shipments
• Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
• Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options
• Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II
• Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager
• Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions
• Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy
• All other duties and responsibilities as assigned by Customer Success management

Qualifications

• High school diploma/GED required
• 2+ Years of Customer Service Experience
• Relevant experience in a Supply Chain/Distribution support related role can also be considered
• Attention to Detail
• Strong Organizational Skills
• Detail Oriented with the ability to multi-task and work independently
• Excellent verbal and written communication skills
• Bilingual – Fluency in Spanish is required

Preferred Qualifications

• SAP Experience

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a Professional office environment 5 days per week. Team Member must regularly lift and/or move up to 25 pounds Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation

$42,870 - $64,300 with bonus eligibility

An Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.