Customer Service Representative I

About the role

The Customer Service Representative I position at Mennel is part of the Sales Department. This role supports the company's food safety programs and mission to reliably deliver superior quality, uniformity, and service.

Responsibilities

• Follow all food and personal safety rules and regulations.
• Maintain the department/facility in an everyday audit ready condition.
• Maintain customer order entry, ensuring accurate and timely processing of enquiries.
• Process invoices and accounts receivables tracking.
• Resolve customer complaints and provide professional customer support.
• Prepare and update sales reports, statistical data, and customer information.
• Support the manufacturing and logistics departments with order processing and delivery.
• Handle customer credit inquiries.
• Provide feedback on the efficiency of the customer service process.
• Support the sales team and facility personnel.
• Manage after hours/weekend customer issues.

Qualifications

• Associate degree in Business or related field or equivalent experience within the industry preferred.
• Minimum of 3 years of customer service experience.
• Proficient with computers and various Microsoft Office products.
• Excellent oral and written communication skills.
• Ability to work under time pressure and with problem-solving issues.
• Ability to work with a team.
• Ability to prioritize tasks.
• High level of customer service knowledge and organizational skills.

Skills

• Ability to read, comprehend, and write basic instructions and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure.

Benefits

Details about benefits are not specified in this job posting.

Pay

Details about pay are not specified in this job posting.

Schedule

Details about the schedule are not specified in this job posting.