Customer Service Representative I
About the role
At Kirby Risk Electrical Supply, our Customer Service Representatives work directly with customers, vendors, and teammates to ensure orders are accurate, products are available when needed, and customers receive the support they expect.
Responsibilities
- Provide responsive customer service by phone, email, at the counter, and through order processing
- Partner with outside sales representatives to support customer accounts and identify solutions
- Cook with vendors to help ensure products are delivered accurately and on schedule
- Aid in product promotions, training opportunities, and other branch initiatives
- Support daily branch operations, including:
- Counter and Inside Sales
- Warehousing and Inventory Management
- Vendor and Customer Communications
- Order Entry and Product Support
Requirements
- College coursework and/or 2+ years of relevant work experience
- Strong written, verbal, and interpersonal communication skills
- Detail-oriented with solid organizational and time-management skills
- Ability to learn new products, systems, and processes
- Experience in business-to-business sales or electrical distribution preferred
Qualifications
- Ability to lift up to 50 lbs.
- Valid driver's license required
- Experience with multi-line phone systems and warehouse operations
- Experience with inventory management and loading/unloading shipments
- Forklift experience a plus
Schedule
Monday-Friday, 7:00 a.m.-4:00 p.m., with overtime as needed
Pay
Details on pay are not specified in the job posting.
Benefits
- Medical, RX, Dental, and Vision insurance
- Life insurance and Employee Assistance Programs
- Tuition reimbursement and on-the-job training
- 401(k) with company match and Profit Sharing
- Paid Time Off (PTO)
Why Kirby Risk?
Founded in 1926, Kirby Risk is a leader in electrical supply, manufacturing, and mechanical solutions. We believe in treating people with respect, supporting one another, and providing opportunities for employees to learn and grow throughout their careers.
What To Expect In This Role
We offer a comprehensive benefits package, including:
- Medical, RX, Dental, and Vision insurance
- Life insurance and Employee Assistance Programs
- Tuition reimbursement and on-the-job training
- 401(k) with company match and Profit Sharing
- Paid Time Off (PTO)
How To Apply
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers. Email questions to careers@kirbyrisk.com.