Customer Service Representative – Healthcare (Part Time)

Location

On‑site in Chester, VA.

Pay

• Hourly base pay: $16.75 per hour.
• $1,000 new‑hire bonus.
• Up to $2,200+ in additional bonus opportunities (training completion, referrals, etc.).
• 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Schedule

• Flexible Limited‑Service Part‑Time schedules available.
• Site hours: Monday – Sunday, 8 a.m. – 10 p.m.
• Night shifts are highly desirable.

Benefits

• Work/Life Balance Support: Flexible schedules that meet your lifestyle.
• On‑site food vendors, monthly employee engagement activities, and convenient nearby fast‑food options.
• Paid Time Off: Accrued sick leave, PTO, and 11 paid holidays.
• 401(k) with company match.
• Career growth: Supportive environment with development and promotional opportunities.
• Wellness support: Employee Assistance Program (EAP), wellness initiatives, and discount programs.
• No cold calling, sales, or collection calls required.

Essential Duties and Responsibilities

• Provide customer service for basic and routine inquiries via telephone, email, web chat, or written letters.
• Use a computerized system for tracking, information gathering, and troubleshooting.
• Provide feedback on call trends, processes, procedures, and training.
• Refer customers to published materials, secondary sources, or senior staff as needed.
• Deliver timely, courteous telephone responses using pre‑scripted responses.
• Follow policies and SOPs, including timesheet completion and HIPAA compliance.
• Utilize standard technology (telephone, e‑mail, web browser) to perform duties.
• Assist callers with completing online applications and submitting them to plan providers.
• Log basic call information by selecting appropriate script confirmations.
• Refer calls to the CSR Lead when required.
• Maintain up‑to‑date knowledge of client regulations and policies.
• Report system problems so they can be addressed by the appropriate parties.

Minimum Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Fluent, clear spoken and written English.
• Ability to meet established turnaround times.
• Excellent interpersonal skills and ability to manage simultaneous tasks.
• Team player with regular, predictable attendance.
• Certification in internal CCO training required to begin the role.
• Future participation and certification in Medicare Tier I Claims Part A, Part B, and DME training.
• May be required to work overtime and scheduled holidays.
• On‑site work is mandatory; remote work is not available until after at least one year of employment with above‑average performance, at the company’s discretion.