Customer Service Representative – Healthcare (Part Time)

Location: On-site in El Paso, TX

Pay

$15.37 per hour base pay plus a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Potential bonus incentives may increase overall compensation for eligible employees.

Schedule

Limited-service part-time positions available. This is a 24/7 center; targeted start date, hours, and schedule will be discussed with the recruiter. Evening and night shifts are highly preferred.

About the Role

Maximus is seeking Customer Service Representatives (CSRs) to assist consumers navigating complex healthcare plans. The role involves helping vulnerable community members understand and access healthcare benefits. Maximus provides paid, comprehensive training to prepare CSRs for success.

Responsibilities

• Provide customer service for basic and routine inquiries via telephone, email, web chats, or written letters.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Provide feedback on call trends, processes, procedures, and training.
• Refer customers to published materials, secondary sources, or senior staff as needed.
• Respond to telephone inquiries courteously and professionally using pre-scripted responses.
• Adhere to policies and standard operating procedures, including privacy and HIPAA rules.
• Utilize standard technology such as telephone, email, and web browsers to perform job duties.
• Assist callers with filling out online applications and submitting them electronically.
• Complete basic call logs, including confirming which scripts were read to the caller.
• Refer calls to CSR Lead as required.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems via the online system for resolution by appropriate parties.
• May be required to work overtime and scheduled holidays.

Requirements

• High school diploma or equivalent with 6 months of customer service experience.
• Must speak and read English clearly, professionally, and fluently.
• Ability to work within established turnaround times.
• Excellent interpersonal skills and ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Regular and predictable attendance is required.
• Must participate and certify in internal CCO training to begin this role.
• Medicare employees will later certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training.
• Must work on-site at the office location; remote or at-home work is not available until completion of at least one year of employment with above-average performance.

Benefits

• Competitive compensation: $15.37/hr base pay + 10% shift differential.
• Potential bonus incentives for eligible employees.
• Tuition reimbursement for ongoing education and development.
• 401(k) with company match.
• Paid time off, sick leave, and 11 paid holidays.
• Employee Assistance Program (EAP), wellness resources, and employee discount programs.
• Flexible schedules to support work/life balance.
• Career growth and promotional opportunities in a supportive environment.