Customer Service Representative – Healthcare (Part Time)

About the role

Location: On-site in El Paso, TX. Starting Pay: $15.37/hr. plus potential bonus opportunities. Schedule: Limited-Service Part-Time positions available; site hours Monday–Saturday, 8 a.m.–8 p.m., with evening and night shifts highly preferred (10% shift differential for hours worked between 7 p.m. and 5 a.m.). Maximus is seeking Customer Service Representatives (CSRs) to assist consumers navigating complex healthcare plans. The role includes paid, comprehensive training to equip CSRs with the knowledge and professionalism needed to help vulnerable community members understand and access healthcare benefits.

Pay & Benefits

• Competitive Compensation: $15.37/hr. base pay + 10% shift differential
• Potential to earn additional bonus incentives for eligible employees increasing overall compensation
• Tuition Reimbursement: Support for ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved (eligibility requirements apply; ask your recruiter for details)

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple channels (telephone, email, web chat, written letters).
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provides timely responses to telephone inquiries in a courteous and professional manner, using pre‑scripted responses.
• Follows policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules.
• Utilizes standard technology (telephone, e‑mail, web browser) to perform job duties.
• Assists callers with filling out online applications and submitting electronically to plan provider for processing.
• Completes basic call log related to phone inquiries (e.g., clicking radio buttons to confirm which scripts were read).
• Refers calls as required to CSR Lead.
• Maintains up‑to‑date knowledge of client regulations and policies.
• Reports problems that occur via