Customer Service Representative | Full-Time/Part-Time

The Customer Service Representative role involves assisting potential and current borrowers with loan inquiries, vehicle evaluations, loan management, and payments. They ensure clear communication of loan products, terms, and payment options, while maintaining compliance with company policies and legal requirements. Responsibilities include providing exceptional customer service in person and by phone, managing customer accounts, making courtesy reminder calls, and performing accurate data entry. Ideal candidates possess a positive attitude, strong work ethic, excellent communication skills, and are detail-oriented. A high school diploma or equivalent is required; previous customer service and data entry experience are preferred but not mandatory. The role demands dependability, honesty, and professionalism, with a focus on long-term career growth. The position offers a full-time schedule, competitive pay, paid holidays and vacation, on-the-job training, and potential benefits after 91 days. Applicants must pass a background screening and demonstrate integrity and professionalism. The employer values diversity and is an equal opportunity employer committed to fostering an inclusive workplace.