Customer Service Representative (CSR) / Patient Registration

About the role

JMA Pediatrics is hiring a full-time, on-site Customer Service Representative (CSR) to handle day-to-day tasks including assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service.

Responsibilities

• Assist patients and their families with inquiries
• Manage appointment scheduling
• Deliver exceptional customer service to ensure patient satisfaction
• Maintain accurate patient records
• Address real-time concerns
• Deliver a seamless customer experience
• Ensure best patient experience and care with positive outcomes

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Strong problem-solving abilities and patience
• Excellent communication and interpersonal skills
• Proficiency in relevant computer systems and software
• Positive attitude to enhance team work
• Previous experience in a healthcare setting is beneficial
• A high school diploma or equivalent; a degree in a relevant field is a plus

Benefits

• Competitive Compensation
• Excellent benefits: Medical, Dental, Vision, Life, Disability, PTO & 401K