Customer Service Representative (CSR)
NVA General Practice · Independence, MO · 2 wk ago
Customer ServiceFull-time
What You’ll Do
- Greeting clients warmly and professionally, both in person and over the phone
- Checking patients in and out efficiently while providing compassionate customer service
- Scheduling appointments and maintaining accurate records using our veterinary software
- Aiding with client communication and payment processing
- Helping maintain a clean, organized, and welcoming front desk environment
- Supporting urgent care check-ins and assisting with Blue Springs Animal Control cases
What We’re Looking For
- Energetic, dependable, and detail-oriented
- Passionate about helping people and caring for pets
- Comfortable working in a fast-paced, team-oriented environment
- Able to multitask and remain calm under pressure
- Experienced in customer service (veterinary or medical office experience is a plus!)
Why Join Hidden Valley?
- AAHA-accredited for 24 years and committed to high-quality veterinary care
- We partner with local rescues and shelters, including Blue Springs Animal Control, to help give back to our community
- We offer General Practice and Urgent Care services, allowing our team to help a wide variety of patients and cases
- A culture built on teamwork, integrity, compassion, and growth
- Monthly lunch & learns and opportunities for continued education
- A supportive, fun-loving team that truly values its employees, clients, and patients