Customer Service Representative (CSR)

Your Core Responsibilities

• Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
• Generate invoices, customer quotes, service tickets, shipping documentation, and related operational records.
• Cook up communication between customers, marketing staff, and production teams to ensure seamless service delivery.
• Maintain customer accounts and support business development efforts.
• Reconcile service and shipping tickets and maintain accurate customer records.
• Aid with sales, marketing, and customer service reporting.
• Provide coverage for the Business Development & Customer Service Supervisor when needed.
• Collaborate with Vocational Services staff to ensure customer satisfaction and timely completion of projects.
• Respond professionally to customer inquiries and help resolve service concerns.
• Promote professionalism, positive customer interactions, and adherence to agency standards.

What You Bring

• Associate degree and two (2) years of relevant experience preferred; OR an equivalent combination of education and experience.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills and attention to detail.
• Computer proficiency and experience with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with customers, production staff, and leadership.
• May be required to meet Lifetime Assistance Vehicle Operator Requirements.
• Ability to frequently lift and/or move up to 40 pounds.