Customer Service Representative (CSR)

POSITION OVERVIEW

The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.

RESPONSIBILITIES

• Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
• Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
• Provide hourly rates, pricing holds, and take payment information when applicable
• Create, open, assign, and/or close work order requests
• Real time updates via notes in each work order description
• Review technician descriptions on completed work orders for overall literacy, grammar, and spelling
• Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
• Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
• Routinely route calls to the appropriate departments/individuals
• Maintain service department filing

MINIMUM QUALIFICATIONS

• Education/Experience: 2-3 years of customer service experience in a sales/office/corporate setting
• Preferred Qualifications: High School diploma or GED, Construction/Mechanical/Service industry experience, Ability to work as a team player, Ability to multitask in a fast-paced environment, Strong verbal & written communication skills, Attention to detail and organization, Proficiency in Microsoft Word, Excel, & Outlook

SALARY RANGE

$20 - $24

BENEFITS

• Competitive salary, commensurate with experience
• Company paid vacation and holidays
• Company health care, vision, & dental benefits
• 401k plan with Company match
• Company paid life insurance
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses