Customer Service Representative (CSR)

About the role

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Birmingham.

Position Overview

The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Aid with reservations, bookings, and basic scheduling support
• Document customer interactions and update internal records
• Cook up with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule: Typical workdays Monday-Friday
• Standard shifts: 8 hours
• Compensation: $17.00 - $25.00 per hour, depending on experience
• Overtime opportunities during peak event periods

Education

GED

Experience

Entry-Level (1 - 3 years)

Job type

Full Time

Additional benefits

• Dental
• Life Insurance
• Medical
• Vision