Customer Service Representative (CSR)

About the role

Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of the first points of contact for customers and plays a key role in delivering an exceptional customer experience while providing administrative and operational support to the dealership team.

Responsibilities

• Greet customers in person and by telephone in a friendly and professional manner.
• Provide a welcoming and positive first impression of Bob Weaver Auto.
• Answer incoming calls and direct customers to the appropriate department or team member.
• Aid customers with general questions and provide timely follow-up when needed.
• Maintain a clean, organized, and customer-friendly reception and waiting area.
• Schedule service appointments and confirm upcoming appointments.
• Aid with customer check-in and check-out processes.
• Support Service Advisors with administrative tasks and customer communications.
• Process payments and cashiering transactions accurately.
• Cook up rental vehicles, loaner vehicles, and transportation needs as assigned.
• Scan, upload, and maintain service documents and invoices.
• Serve as the primary point of contact for inbound customer calls and perform outbound calls for appointment scheduling, follow-up, retention, and customer support.
• Aid in maintaining daily reports and records.
• Perform filing, scanning, and data entry tasks.
• Maintain accuracy and confidentiality of customer information.
• Support dealership events and special projects.
• Work collaboratively with Sales, Service, Parts, and Accounting departments.
• Perform additional duties as assigned to support dealership operations.

Requirements

• Previous customer service, receptionist, administrative, or dealership experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and positive attitude.
• Proficient with computers and basic office software.
• Ability to interact effectively with customers and fellow team members.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.

Skills

• Customer service skills.
• Administrative and operational support skills.
• Computer proficiency.
• Communication and interpersonal skills.

Benefits

• Medical, Dental, Vision and Life Insurance benefits.
• 401(k) Retirement Plan eligibility beginning on day one.
• Employee vehicle purchase program.
• Payment plans for personal vehicle repairs.
• Strayer University Degrees at Work program for employees and eligible family members.

Pay

Competitive compensation.

Schedule

Monday through Friday 9-6 and periodic Saturdays 9-5