Customer Service Representative - Collections

Why Consider This Job Opportunity

• Hourly salary up to $20.50, based on relevant experience and skills
• Career development and education assistance
• Hybrid work schedule, allowing for flexibility between remote and in-person work
• Supportive and collaborative work environment focused on personal and professional growth
• Employer-sponsored health, dental, and vision insurance, along with 401(k) and life insurance benefits

What To Expect (Job Responsibilities)

• Collect on low-risk accounts to minimize the bank's delinquency rate
• Aid customers in understanding their financial obligations and provide guidance to limit losses
• Negotiate repayment options and offer applicable solutions to customers
• Handle incoming and outgoing calls regarding current and past due accounts
• Maintain proper documentation and account maintenance while ensuring quality assurance and productivity

What Is Required (Qualifications)

• A High School Diploma or equivalent combination of education and experience
• A minimum of 1 year of customer service experience
• A general understanding of collection management software
• Excellent customer service and communication skills
• The ability to maintain confidentiality and manage multiple priorities

How To Stand Out (Preferred Qualifications)

• Previous collections experience
• Familiarity with inbound/outbound dialing environments
• Basic proficiency with Microsoft Word, Excel, and Outlook
• The ability to remain adaptable and resilient in various situations