Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

Role Overview

This position involves providing compassionate bilingual (Spanish/English) customer service in the healthcare sector.

Responsibilities

• Assist individuals navigating healthcare programs through multiple channels (phone, email, chat, letters).
• Handle basic and routine inquiries, troubleshoot using computerized systems, and refer complex issues accordingly.
• Contribute to process improvements by providing feedback, call trend analysis, and participating in training.

Qualifications & Skills

• Bilingual proficiency in English and Spanish.
• Service-oriented mindset.
• Strong communication skills.
• Ability to handle routine customer interactions.

Compensation & Benefits

• Competitive hourly pay starting at $16.91 plus potential bonuses, with shift differentials for evening/night hours.
• Paid training.
• Tuition reimbursement.
• 401(k) matching.
• Wellness resources.
• Flexible schedules.
• Career growth opportunities.
• Supportive work environment.

Work Environment

On-site in El Paso, TX, with an emphasis on making a positive impact by helping vulnerable community members access healthcare confidently. Evening/night shifts preferred, with flexible work/life balance options.