Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

About the role

This role offers compassionate support to clients navigating healthcare programs, providing excellent customer service and contributing to continuous process improvement.

Responsibilities

• Handle basic and routine inquiries via phone, email, web chat, or written correspondence
• Utilize computerized systems for tracking, troubleshooting, and information gathering
• Provide feedback on call trends, processes, and training needs
• Refer complex issues to senior staff or published resources
• Assist vulnerable community members in understanding and accessing healthcare benefits

Qualifications

• Bilingual proficiency in English and Spanish
• Strong communication, empathy, and service-oriented mindset
• Comfort with using digital tools and tracking systems
• Passion for helping others and making a positive impact

Benefits

• Competitive pay
• Benefits
• Flexible schedules
• Growth opportunities
• Incentive shifts available

Schedule

Evening and night shifts are preferred.