Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

Location: On-site in El Paso, TX

Pay

$16.91 per hour base pay, plus a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Potential bonus incentives may increase overall compensation.

Schedule

• Limited-service part-time positions available
• 24/7 center; targeted start date, hours, and schedule will be discussed with recruiter
• Evening and night shifts are highly preferred
• May be required to work overtime and scheduled holidays

About the Role

Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. You’ll assist vulnerable community members in understanding and accessing complex healthcare benefits. Paid, thorough training is provided to prepare you for success.

Responsibilities

• Provide customer service for basic and routine inquiries via telephone, email, web chat, or written letters
• Use computerized systems for tracking, information gathering, and troubleshooting
• Provide feedback on call trends, processes, procedures, and training
• Refer customer inquiries to published materials, secondary sources, or senior staff as needed
• Respond to telephone inquiries in a courteous and professional manner using pre-scripted responses
• Follow policies and standard operating procedures, including HIPAA and privacy rules
• Utilize standard technology such as telephone, email, and web browser
• Assist callers with filling out online applications and submitting them electronically
• Complete call logs by documenting inquiries (e.g., selecting radio buttons to confirm scripts read)
• Refer calls to CSR Lead as required
• Maintain up-to-date knowledge of client regulations and policies
• Report problems via the online system for resolution by appropriate parties

Requirements

• High school diploma or equivalent with 6 months of customer service experience
• Must be fluent in English and Spanish
• Ability to work within established turnaround times
• Excellent interpersonal skills and ability to organize simultaneous tasks
• Ability to work as a member of a team
• Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin the role
• Must complete additional Tier I Claims training (Part A, Part B, and DME) at a later date
• Must work on-site at the El Paso office; remote work is not available until completion of at least one year of employment with above-average performance

Benefits

• Competitive compensation: $16.91/hr base pay + shift differential
• Potential bonus incentives for eligible employees
• Tuition reimbursement for ongoing education and development
• 401(k) with company match
• Paid time off, sick leave, and 11 paid holidays
• Employee Assistance Program (EAP) and wellness resources
• Employee discount programs
• Flexible schedules to support work/life balance
• Career growth and promotional opportunities