Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

About the Role

We are seeking a bilingual (Spanish/English) Customer Service Representative to support individuals navigating healthcare programs.

Responsibilities

• Provide customer support through multiple channels (phone, email, chat, written letters) for routine inquiries and issues.
• Utilize computerized systems for tracking, information gathering, and troubleshooting.
• Offer feedback on call trends, processes, and training needs.
• Refer complex inquiries to appropriate resources or senior staff.
• Deliver compassionate, reliable support to help vulnerable community members access healthcare benefits.
• Participate in thorough paid training programs.
• Contribute to a positive team environment and continuous improvement.

Requirements

• Strong communication and service-oriented mindset.
• Bilingual proficiency in English and Spanish.
• Ability to handle basic, routine calls and inquiries.
• Comfort with using technology and tracking systems.

Benefits

• Tuition reimbursement
• 401(k)
• Paid time off
• Wellness resources
• Flexible schedules
• Career growth opportunities

Pay

Competitive pay starting at $16.91/hr plus potential bonuses.

Schedule

Part-time, limited-service schedule, with evening and night shift preferences.