Customer Service Representative (Bilingual)

About the Role

A Customer Service Representative assists community members with financial solutions, processes transactions such as check cashing, money transfers, and customer payments, and delivers exceptional in-store experiences.

Responsibilities

• Build lasting customer relationships and promote repeat business.
• Accurately review, validate, and process transactions.
• Enter and maintain customer data with integrity.
• Support customer account management and collections.
• Participate in community events, perform store errands, and maintain store appearance.
• Follow security protocols, ensure compliance with laws and company policies.
• Engage in ongoing training to stay current with products and processes.
• Operate efficiently in a fast-paced environment, handling multiple tasks.
• Maintain regular in-person attendance, including weekends.

Requirements

• High school diploma or equivalent.
• Bilingual in English/Spanish.
• Excellent communication skills, detail-oriented, proficient with phones, POS, and Microsoft Office.
• Must be at least 18 years old; background check required.
• Physical ability to stand, transport items, and operate mechanical controls.

Preferred Skills

• Experience with check cashing, document verification, or cash handling.
• Valid driver’s license and personal vehicle for work-related travel.