Customer Service Representative (Bilingual)

About the Role

As a Bilingual Customer Service Representative, you will assist community members with financial solutions such as check cashing, money transfers, and customer payments, delivering exceptional in-store experiences.

Responsibilities

• Build rapport with diverse customers and process transactions accurately.
• Participate in hands-on training, coaching, and professional development.
• Support company growth through excellent customer service and team collaboration.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Proficiency in using phones, POS systems, Microsoft Office, and data entry with meticulous attention to detail.
• Ability to meet physical demands, including standing, moving, and operating mechanical controls.
• Background check and legal eligibility required.

Skills

• Strong interpersonal skills and professional demeanor.
• Positive attitude.
• Comfort with a business casual dress code, including jeans and sneakers.
• Ability to work in stationary positions, transport up to 25 pounds, and operate mechanical controls.

Nice-to-Have

• Cashiering experience.
• Money order processing experience.
• Cash handling experience.
• Prior customer service experience.