Customer Service Representative (Bilingual)

About the role

The Customer Service Representative (CSR) position at Speedy Cash Tucson, AZ is an entry-level role designed to help customers access financial solutions quickly and efficiently. This role plays a crucial part in a high-performance environment, focusing on building strong customer relationships and processing various transactions.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services tailored to each customer's lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Complete daily call campaigns to build new business.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside the office, such as on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain the store's appearance and meet cleanliness standards to enhance the customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including managing vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay updated on product and process changes.
• Work efficiently in a dynamic and fast-paced environment, effectively navigating multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, along with a professional demeanor with both customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• At least 18 years old (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls like a keyboard.
• Nice to haves: Experience in check cashing, document verification, and/or money order processing; prior cash handling, cash drawer/vault management experience; bilingual (English/Spanish); valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).

What We Offer

• Hourly wage of $18.25 per hour.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross-brand training opportunities.
• Enrollment in a Key Holder Program for leadership potential.
• Performance-based career advancement.
• Traditional and Roth 401(k) Retirement plans with generous Company matches.
• Company-sponsored life and AD&D Insurance.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Free access to mental health resources, life coaching, and exclusive discounts from retailers through the Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!