Customer Service Representative (Bilingual)

About the role

The Customer Service Representative (CSR) role at Speedy Cash Wichita, KS offers an opportunity to help customers access financial solutions quickly and build lasting relationships. This entry-level position provides hands-on training, coaching, and development, making it a pathway for career advancement.

Responsibilities

• Connect with customers to foster long-term relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services tailored to their lifestyles.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain the store's appearance and adhere to cleanliness standards to enhance the customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including managing vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively manage multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, along with a professional demeanor with both customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
• Nice to have: Experience in check cashing, document verification, and/or money order processing; prior cash handling, cash drawer/vault management experience; bilingual (English/Spanish) skills; valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).

What We Offer

• Hourly wage of $18.25 per hour.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system and cross-brand training.
• Performance-based career advancement and educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!