Customer Service Representative (Bilingual)

About the Role

This entry-level position offers comprehensive training, coaching, and development opportunities, with potential for career advancement within a fast-growing organization. The Customer Service Representative assists community members with financial solutions, processes transactions, and delivers exceptional in-store experiences.

Responsibilities

• Build lasting customer relationships to promote repeat business.
• Accurately review, validate, and process transactions such as check cashing, money transfers, and customer payments.
• Provide personalized financial services tailored to customer needs.
• Maintain customer data integrity in POS systems.
• Participate in community and store events, and support marketing efforts.
• Ensure store cleanliness, security, and compliance with policies and regulations.
• Perform opening and closing procedures and manage cash and vault operations.
• Engage in ongoing training to stay current on products and processes.
• Handle multiple tasks efficiently in a dynamic environment.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Physical ability to stand, move, and operate equipment as needed.

Skills

• Bilingual (English/Spanish).
• Excellent communication and professional demeanor.
• Attention to detail and proficiency with phones, POS, Microsoft Office, and other systems.

Preferred Qualifications

• Experience in check cashing, document verification, or money order processing.
• Cash handling and vault management experience.
• Valid driver’s license, auto insurance, and access to personal vehicle.