Customer Service Representative Auto and Home Insurance

Benefits

• Competitive salary
• Flexible schedule
• Opportunity for advancement

Qualifications

• To Apply: Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.
• Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
• Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
• Experience working with multiple carriers
• High school diploma/GED required, Bachelor’s degree preferred

Responsibilities

• Service personal auto, homeowners, renters, and related casualty policies
• Answer customer questions via phone, email, and in-person
• Aid clients with new quotes, updating policies, payments, and other services
• Answer customer inquiries, complaints and resolve issues
• Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
• Maintain detailed records of client interactions
• Review audits and/or policies
• Multitasking Ability: capability to manage multiple customer request and administrative task at once
• Self Motivated
• Collaborative Team Member

About the role

Scott Goodman is an independent insurance agent who has been in the insurance field for over thirty years. Born and raised in the Henderson area, he attended UNLV and began his career at Farmers for seven years before moving to AAA Insurance for fourteen years as a Platinum Achiever. Scott brings a wealth of insurance knowledge and excellent customer service skills, fully understanding the importance of providing quality insurance. Due to his concern for clients' needs, he has many clients who have followed him throughout his insurance career.

Scott enjoys spending time with his family and two dogs in his spare time and tinkers with old cars and rides his motorcycle long distances.