Customer Service Representative

Responsibilities

• Manage a high volume of incoming calls while providing courteous, solution-focused support to customers.
• Respond to customer questions, concerns, and service needs through both phone and email communication.
• Enter customer details, service updates, and order information accurately into company systems.
• Place outbound calls when needed to follow up on requests, confirm information, or provide status updates.
• Schedule appointments and coordinate service-related activities based on customer needs and business guidelines.
• Process order-related transactions and ensure records are complete, organized, and up to date.
• Use Microsoft Word and Excel to maintain documentation, track information, and support daily customer service tasks.
• Escalate complex issues appropriately and work with internal teams to help resolve customer concerns in a timely manner.

Requirements

• At least 1 year of recent call center experience in a customer service setting.
• Proven ability to handle inbound calls efficiently in a fast-paced environment.
• Strong verbal and written communication skills for customer interactions and email correspondence.
• Accurate data entry skills with close attention to detail.
• Experience with order entry, appointment scheduling, or similar administrative support tasks.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Ability to manage multiple tasks, stay organized, and maintain professionalism under pressure.

Qualifications

None specified.

Skills

Customer service, phone communication, email correspondence, data entry, order processing, appointment scheduling, Microsoft Word, Microsoft Excel.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.