Customer Service Representative

About the role

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members' concerns. Maintain up to date support knowledge through offered training. Accurately document requests, status changes, complaints, and grievances. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Responsibilities

• Answer calls in a timely manner, using blended call queues.
• Resolve customer issues in one call.
• Maintain up-to-date support knowledge through training.
• Accurately document requests, status changes, complaints, and grievances.
• Provide clear, complete, accurate, and objective information based on program requirements.

Requirements

• High School diploma or GED.
• One year of Customer Service/Call Center Experience.
• Ability to submit to and pass a background check.
• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to sit for long periods of time.

Qualifications

Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Skills

None specifically listed in the job description.

Benefits

PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

Pay

$17.50 per hour pay rate, which may be below your state's minimum wage. Additional $1.00/hr. incentive if you work between 6:00 PM - 6:00 AM OR $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM. Paid Training. Full-time schedule (40 hrs. a week).

Schedule

Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks)

Production Schedules: Start times between 8:30 AM - 4:30 PM EST
End times between 5:00 PM - 1:00 AM EST
Various Work Days include 5 days on, 2 days off.

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Pay Transparency

The estimated hourly rate for this role is $17.50 per hour. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.