Customer Service Representative and Sales Coordinator

About The Role

Ace Handyman Services of North Dallas is one of the fastest-growing home repair, maintenance, and improvement companies in the area. We’re looking for a dynamic and customer-focused professional to join our team as a Customer Service Representative & Digital Marketing Coordinator. This full-time position plays a key role in both customer experience and brand engagement.

Key Responsibilities

• Serve as the first point of contact for incoming customer inquiries via phone, email, and web requests.
• Provide accurate job information, service education, and estimates; close sales over the phone.
• Schedule and dispatch craftsmen using company CRM and scheduling systems.
• Manage daily and weekly work schedules, ensuring optimal efficiency and customer satisfaction.
• Conduct post-service follow-up calls to ensure quality and resolve concerns.
• Accurately enter and maintain customer and job data in the CRM platform.
• Collaborate with the Operations Director and craftsmen to ensure seamless handoffs from scheduling to job completion.
• Support light administrative tasks such as filing, invoicing, and materials coordination.
• Work toward individual and team sales goals.
• Proactively engage existing customers for repeat and referral business.
• Educate clients on promotions, seasonal services, and membership programs.
• Participate in community events and local partnerships to support brand awareness and customer acquisition.
• Develop, schedule, and manage posts across social media platforms (Facebook, Instagram, Google Business, Nextdoor, etc.).
• Create engaging content that highlights our services, team, and community involvement.
• Respond promptly to social media inquiries, reviews, and comments in a professional manner.
• Monitor campaign performance and social media analytics to optimize engagement.
• Assist in proofreading, photo selection, and content creation for marketing materials and newsletters.

Qualifications

• 4–9 years of experience in customer service, scheduling, or inside sales.
• Strong written and verbal communication skills; professional phone presence.
• Tech-savvy with proficiency in Microsoft Office, Teams, and CRM systems (ServiceTitan experience is a plus).
• Basic understanding of digital marketing, social media management, or content creation.
• Excellent organizational and multitasking skills with strong attention to detail.
• Positive, self-motivated, and collaborative team player.
• Reliable transportation and valid driver’s license required.

Preferred Skills

• Experience in small business, home services, or franchise environments.
• Familiarity with Adobe, Canva, or similar design tools.
• Basic SEO knowledge or experience with online engagement metrics.
• Strong proofreading and marketing communication skills.