Customer Service Representative - Alerts/Panics

Schedule

Sunday-Thursday 9am-5:30pm EST with alternating Saturdays.

Job Duties/Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per standard operating procedures.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Participate in activities designed to improve customer satisfaction and business performance.

Minimum Qualifications

• A high school diploma or GED equivalent.
• 2 or more years’ experience in a customer service role.
• 1 or more years’ experience working in a contact center/call center environment.
• An associate degree.
• 1 or more years’ experience with a medical background.
• 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Additional Job Standards

• A reliable internet with compatible provider (minimum 50 Mbps download speed).
• 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal/written communication with active listening skills.
• Courteous with a strong customer service focus.
• Organized with effective time management in a multitasking environment.
• Self-motivated and able to learn/apply new processes and systems.
• Strong critical thinking and problem-solving skills.
• Takes ownership to ensure issue resolution.
• Team-oriented with ability to collaborate effectively.
• Flexible and responsive to changing priorities and workloads.
• Maintains professionalism in all customer interactions.

Job Standards

• Reliable internet with compatible provider (minimum 50 Mbps download speed).
• 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal/written communication with active listening skills.
• Courteous with a strong customer service focus.
• Organized with effective time management in a multitasking environment.
• Self-motivated and able to learn/apply new processes and systems.
• Strong critical thinking and problem-solving skills.
• Takes ownership to ensure issue resolution.
• Team-oriented with ability to collaborate effectively.
• Flexible and responsive to changing priorities and workloads.
• Maintains professionalism in all customer interactions.

Pay Range

$17.75/hr - $23.00/hr

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Application Window

APPLICATION WINDOW CLOSES: JULY 9, 2026

About the Role

LabCorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Equal Opportunity Employer

We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply.