Customer Service Rep-UF Pediatrics -Oakleaf-Full-Time-Days

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Performs accurate registration, interviewing patients, and entering data to facilitate full registration for new patient appointments and updating information for established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages, including electronic, in-person, and telephone calls, to the appropriate personnel.
• Contacts other departments, physicians, patients, and outside organizations as necessary for departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Performs cashiering functions related to co-payments or other patient payments/collections.
• May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

• Experience Requirements: 2 years - Data entry preferred, 1 year - Clerical/customer service - ideally in a health care related industry preferred.
• Third party payors and computer experience for inputting data and reviewing patient demographic material.
• Education: High School Diploma/GED required at time of hire.