Representative Customer Service | UFH Heart and Vascular | Full-Time | Days

About the role

The Customer Service Representative schedules patient appointments and manages the clinical medical records system, serving as a liaison between patients and hospital staff.

Responsibilities

• Schedule patient appointments.
• Manage the clinical medical records system.
• Serve as a liaison between patients and hospital staff.
• Provide services to patients across all age groups.

Requirements

• High school diploma or GED equivalent (required).
• Completion of a Medical Terminology course (preferred).
• One to two (1–2) years of customer service experience (required).
• Two (2) years of customer service experience within a healthcare-related environment (preferred).

Skills

• Effective verbal and written communication skills.
• Ability to handle stressful situations professionally, courteously, and respectfully.
• Basic knowledge and understanding of medical terminology.
• Strong interpersonal and customer service skills with the ability to interact effectively with patients, families, and healthcare team members.