Customer Service Rep - Part - Time Onsite

About the role

Join our team as a part‑time Customer Service Representative supporting accurate and timely pharmacy order processing. You will resolve patient issues, handle inbound and outbound calls, validate medical documentation, and assist patients with understanding order status, documentation needs, and insurance coverage while partnering with patients, physicians, referral sources, pharmacy technicians, and pharmacists to ensure a positive customer experience. The role is part‑time remote with required office training for the first month in Roanoke, VA or Clearwater, FL.

Responsibilities

• Conduct all patient order processing activities including updating patient demographics, explaining benefit details, obtaining patient consent, communicating order status, and processing payment.
• Maintain patient profiles, manage enrollments, and support basic workflow creation in accordance with business processes, payer requirements, and department procedures.
• Navigate and maintain work activity within iPIMS, Parachute Health, email, To-Do queues, and other digital platforms to support accurate documentation, order processing, and workflow completion.
• Obtain, process, and validate required patient consents, including non-verbal consent, portal consent, secure form consent, and reorder agentless consent, in accordance with company procedures, payer requirements, and applicable privacy standards.
• Monitor, manage, and resolve assigned work queues to ensure timely issue resolution and workflow completion.
• Handle inbound and outbound patient service interactions, including insurance explanations, service additions, payment processing, patient account review, triage, escalation, and resolution of patient or order-related issues.
• Drive favorable NPS and CSAT scores.
• Maintain working knowledge of core product lines, assigned