Part Time Customer Service Rep

Req #: 0000252737 | Part-Time, Day Shift (10am-2pm) | Location: 2 Crescent Place, Oceanport, NJ 07757

About the role

The Customer Service Representative serves as a primary point of contact for facilities, affiliates, vendors, and internal partners seeking information, support, and issue resolution throughout the requisition-to-payment process. This role receives, documents, researches, escalates, and resolves inquiries through phone, email, and ticketing channels while meeting department service standards and key performance indicators. The position also supports vendor account maintenance by reviewing statements, researching reports, helping prevent or resolve credit holds, and coordinating with Accounts Payable, Purchasing, Cash Management, and other Supply Chain and Finance teams.

Responsibilities

• Serve as a primary contact for internal customers, facilities, affiliates, and vendors regarding requisition-to-payment questions, requests, and issue resolution.
• Answer, document, categorize, and track inquiries received by phone, email, and other approved communication channels in the designated ticketing system.
• Research purchasing, accounts payable, vendor, invoice, purchase order, and payment-related issues and resolve or escalate them within established timeframes.
• Maintain timely follow-up with customers, vendors, coworkers, and management, including clear communication on delays, status updates, and resolution outcomes.
• Review vendor statements, open items, aging reports, and related work queues to identify discrepancies, prevent or resolve credit holds, and support account reconciliation.
• Coordinate with Accounts Payable, Purchasing, Cash Management, Supply Chain, Finance, and other departments to support accurate and timely issue resolution.
• Apply established policies, procedures, service standards, and system workflows consistently when handling customer and vendor requests.
• Meet department productivity, quality, timeliness, documentation, and customer service expectations, including assigned key performance indicators.
• Identify recurring issues, service gaps, training opportunities, or process concerns and notify Customer Service leadership when assistance or escalation is needed.
• Perform other duties as assigned or directed by management.

Requirements

• High school diploma or GED.
• Minimum of 2 years of experience in purchasing, accounts payable, customer service, supply chain, finance operations, or a related administrative support function.
• Associate Degree preferred.

Skills

• Working knowledge of requisition-to-payment, purchasing, accounts payable, invoice, purchase order, vendor, and payment processes.
• Ability to provide professional, timely, and service-focused support to internal and external customers, including individuals who may be upset or frustrated.
• Strong written and verbal communication skills, including the ability to explain status, next steps, and resolution outcomes clearly.
• Strong attention to detail, follow-through, organization, and ability to manage multiple inquiries and priorities in a fast-paced environment.
• Enjoyment of researching, analyzing, reconciling, and resolving account, invoice, purchase order, statement, and report discrepancies.
• Proficiency with Microsoft Office applications, especially Excel, and ability to learn and use enterprise systems and ticketing tools.
• Basic mathematical skills, including the ability to calculate, balance, reconcile, and validate figures.
• Ability to follow established policies, procedures, controls, confidentiality expectations, and escalation protocols.
• Effective collaboration with Supply Chain, Finance, Accounts Payable, Purchasing, Cash Management, facilities, affiliates, vendors, and third-party organizations.
• Flexibility to support department needs, emergency response, disaster staffing, and other operational requirements as assigned.

Benefits

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more.

Pay

$19.00 - $24.25 per hour. The compensation offered will depend on several factors, including the candidate's educational background, skills, and professional experience.