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Jobs · OTHR · Texas

Customer Service Rep - Old Settler's (Part-Time)

City of McKinney · McKinney, TX · 3 wk ago
OTHRPart-time

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others and to contribute to the development of one of the fastest-growing communities in the nation. Recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family.

City of McKinney employees work hard and at a fast pace but support one another, guided by four core values: Respect, Integrity, Service, and Excellence (RISE). We foster a healthy, family-oriented culture with servant-based leadership. All new employees are expected to embrace and live by these values.

About the Role

This position provides assistance and support in the administration of delivering quality customer service, including in-person and telephone communication. A strong sense of integrity, dependability, and urgency is expected. Responsibilities include creating positive first and last impressions, handling customer correspondence, conducting facility tours, and using a computerized registration system with cash handling operations. The role also involves supporting the supervision of recreation programs and facility operations.

Responsibilities

  • Meet and greet citizens and members of the public, ensuring smooth front desk operations and courteous, efficient service.
  • Maintain friendly customer service in all situations.
  • Perform and assist with computerized registration, correspondence, public relations, record keeping, and reports.
  • Answer telephones, provide information, and conduct facility tours.
  • Adhere to assigned work schedules.
  • Maintain inventory of supplies and equipment.
  • Assist with programming, special events, and rentals.
  • Promote facilities, programs, and services to members and guests.
  • Conduct oneself professionally in alignment with City of McKinney’s values and standards.
  • Adhere to all operational policies, procedures, and instructions.
  • Resolve customer questions and complaints.
  • Maintain a balanced cash drawer at each shift.
  • Arrive to work on time as scheduled.
  • Operate standard office equipment.
  • Demonstrate a collaborative, flexible style and ability to work under time pressure.
  • Perform other duties as assigned.

Requirements

  • High School diploma or GED equivalent.
  • Minimum of 2 years of customer service experience.
  • Knowledge of computer functions and Microsoft Office (Outlook, Word, etc.).
  • Cash handling skills and ability to manage a register.
  • CPR/AED/First Aid certified (or obtain within 30 days of employment).
  • Class C Texas Driver’s License.
  • Ability to work days, nights, weekends, and holidays.
  • Must pass a drug screen, job placement assessment, and background check.

Skills

  • Ability to follow detailed written or oral instructions.
  • Ability to handle problems involving concrete variables in standardized situations.
  • Strong teamwork and collaboration skills.
  • Ability to resolve issues tactfully, even under pressure.
  • Build professional relationships with staff and customers.
  • Flexibility and adaptability, especially during change.
  • Effective oral and written communication.

Preferred Qualifications

  • Bilingual in Spanish.

Physical Demands

  • Ability to exert light physical effort involving kneeling, crouching, lifting, carrying, pushing, or pulling objects and materials of moderate weight (20-50 pounds).
  • Extended periods at a keyboard or workstation.
  • Visual, sound perception, and oral communication ability.

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