Customer Service Rep (Part-time as needed)

Customer ServicePart-time

Greet members and guests, ensuring a warm and welcoming atmosphere.
Manage fitness member check-ins, ensuring proper waivers are signed electronically.
Update credit card and member information as required.
Affix password enablement and resolve login issues.
Regularly check and maintain the health of parking equipment.
Open and close shifts as scheduled.
Engage with members, public, and staff to address questions and provide solutions to customer service issues.
Adhere to Customer Service Manual and JCCSF standards.
Utilize CRM systems for member registrations, retail purchases, and communication.
Stay informed about CRM account management processes and JCCSF program areas.
Afford assistance with retail purchases, parking, event management, and program protocols.
Maintain cleanliness and accuracy of front desk areas, including posted schedules and flyer racks.
Perform additional duties as required.

1-2 years of experience in a customer-centric organization.
Outstanding customer service skills and a positive attitude.
Strong administrative skills, including proficiency in computers, databases, and multi-line phones.
Experience with Salesforce and MS Office is advantageous.
Ability to work both independently and collaboratively within a diverse team.
Excellent oral and written communication skills.
Commitment to discretion and confidentiality when handling patron data.

Works in the front lobby area of a busy community center, involving ongoing interactions with the public, in person and via phone.
Position requires use of computers and telephones throughout each shift.
Employees typically stand while working at the front desk.
The ability to visually scan the area and report observations is required.

Non-benefited, non-exempt position.

Variable hours; no fixed weekly schedule, schedule as needed.

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