Customer Service Rep I - Day Shift

Primary Duties

• Fulfill promises made to customers 100% of the time or notify them of changes
• Pro-actively track customer orders to ensure on-time shipping
• Handle arrangements for shipment of product
• Answer phones providing feedback to customers as requested
• Tech line phone support including quality control follow up
• Work with material and production groups as needed to alert customers of potential backorders
• Maintain accurate work instructions as customer requirements or processes change

Qualifications

• Have general automotive parts experience
• Ability to handle complaints regarding unpleasant situations or conflicts
• Customer Service experience in an automotive or manufacturing environment desired
• Proficiency in Microsoft Office and familiarity with Google Docs
• ERP/MRP experience in a manufacturing environment desired

Physical Requirements

• Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis

Working Conditions

• While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items
• Noise level is usually moderate