Customer Service Rep (CRL)

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Cook with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Maintain customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• Two or more years of customer service, call center, logistics, or distribution support experience are required.
• Strong written and verbal communication skills are essential.
• Experience managing phone and email customer interactions is beneficial.
• Strong organizational and multitasking abilities are necessary.
• Proficiency with Microsoft Office applications is required.
• The ability to work in a fast-paced operational environment is important.
• SAP or ERP system experience is advantageous.
• Experience supporting multi-location operations is helpful.

What OBE Offers You

• Industry competitive benefits at the lowest cost to the employee.
• Paid time off and holidays, including floating holidays you can choose.
• A pay-for-performance culture with potential for annual raises and bonuses.
• Training to equip you with the knowledge and skills you need to succeed.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.